The Driver and Vehicle Licensing Authority (DVLA) is set to introduce 24-hour services at its offices in Kumasi and Takoradi from January 2027, in a move aimed at improving access to its services and extending operations beyond conventional working hours.
Chief Executive Officer of the DVLA, Julius Neequaye Kotey, announced the planned expansion during an interview on Eyewitness News on Monday, October 12, 2026, explaining that the authority was assessing the operational performance of its offices to determine which could sustain round-the-clock services.
Here are the key reasons behind the planned expansion:
1. To improve access to DVLA services
The introduction of 24-hour operations will allow customers in Kumasi and Takoradi to access selected DVLA services at different times of the day and night, rather than being restricted to conventional working hours.
2. To provide greater flexibility for customers
The extended operating hours are expected to benefit people whose work schedules or other commitments make it difficult to visit DVLA offices during the day. Customers will have more flexibility in choosing when to access services.
3. To expand round-the-clock public service delivery
The initiative forms part of efforts to make public services available beyond the traditional working day. By extending operating hours, the DVLA aims to accommodate customers with varying schedules and service needs.
4. To build on existing 24-hour operations
The authority already provides round-the-clock services at its Adenta office and the branch at Tema Port. According to Kotey, the Tema Port office is accessible to the general public despite its location within the port area.
Kumasi and Takoradi are the next locations identified for the expansion, with the new arrangements expected to begin in January 2027.
5. To align with Ghana’s 24-hour economy agenda
The planned expansion supports Ghana’s broader 24-hour economy initiative, which seeks to encourage economic activity, employment and service delivery beyond conventional working hours.
6. To guide expansion through operational performance
Kotey explained that the DVLA was reviewing the performance of about 14 offices to determine their suitability for extended operations.
“Currently, we are doing about 14 offices. When we check the books, it will speak to us,” he said.
He specifically identified Kumasi and Takoradi as ready for the new arrangement, stating: “Kumasi and Takoradi, they qualify for 24 hours. So in January, they all start 24 hours.”
Beyond the two existing 24-hour offices, the DVLA has extended operating hours at its regional offices, which Kotey said now serve customers from 6 a.m. to 10 p.m.
The planned rollout will bring round-the-clock DVLA services to two additional major cities, giving customers more opportunities to access the authority’s services while supporting the broader push for extended public service delivery in Ghana.
